Grievance Redressal
Complaint Resolution System
At Mytrikart, we are committed to ensuring fair treatment for our consumers by effectively addressing any complaints they may have.
Understanding "Complaint"
A complaint refers to any issue related to a product or service obtained from the Mytrikart platform, for which the consumer seeks a resolution.
How to Reach Us
If you have any questions or concerns, please contact us through the ‘Contact Us’ or ‘Help Centre’ tabs available on this page.
Complaint Resolution Process
1. Access the Help Center:
– Click on the ‘Contact Us’ or ‘Help Centre’ tab.
– You will be directed to the Mytrikart Help Center | 24×7 Customer Care Support.
2. Select Your Issue:
– Choose the type of issue or help topic that best describes your concern.
3. Submit Your Query:
– Provide the necessary details and submit your query.
Escalation Process
If your query or complaint remains unresolved and requires further attention, Mytrikart has appointed a “Complaints Officer” to address escalated issues, in accordance with applicable laws.
Complaints Officer Details:
Grievance Officer:
Mytrikart International Pvt Ltd
69/1854/A1, SRM Road
Ernakulam North
Pin 682018 Kerala
Contact Numbers: +61478895259, +919847299416
Email: mytrikart@gmail.com
Complaint Resolution Timeline
– Upon receiving your complaint through the specified channels, you will receive an acknowledgment within 48 hours via email, phone call, or SMS.
– You will also be provided with a system-generated Unique ID to track the status of your complaint.
– Our Consumer Care team and the Complaints Officer will strive to resolve your complaint promptly, adhering to the timeline prescribed by applicable laws.
When is a Complaint Considered Resolved?
A complaint is considered resolved and closed under the following circumstances:
– When you are informed by Consumer Care, the Complaints Officer, or another relevant person associated with Mytrikart, and provided with a solution to your complaint.
For more information, please visit our Terms of Use.