Grievance Redressal

Mytrikart is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does “Grievance” mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Mytrikart Platform and consumer is seeking resolution for the same.

How to Reach Us

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help Centre’ tab available on this page.

Step-by-Step Guide for Grievance Submission

  • Access Mytikart Platform.
  • Locate the Help Centre
  • Click on the ‘Contact Us’ or ‘Help Centre’ tab
  • Customer will be directed to the Mytrikart Help Centre | 24×7 Customer Care Support.
  • Choose the category or the type of issue that best matches the grievance.
  • Provide the detailed information and submit.

Escalation Process

The customer may contact our Grievance Officer in case he/she is not satisfied with the resolution provided by our customer support.

Here are the details for Grievance officer:

(Name of the officer)

Designation

Mytrikart International Pvt Ltd
69/1854/A1, SRM Road
Ernakulam North
Pin 682018 Kerala
Contact Numbers: +61478895259, +919847299416
Email: mytrikart@gmail.com

Grievance Redressal Mechanism Procedure:

  • Upon receipt of a Consumer Grievance on the channels specified above, Mytrikart shall acknowledge the grievance within 48 (forty-eight) hours via email, phone call, or SMS.
  • A system-generated Unique ID will be provided to the Consumer for tracking the grievance status.
  • Our team will address your concern / query within 7 business days from receipt of the grievance.
  • The “Consumer Care” and “Grievance Officer” shall take all the best endeavours to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.

When is a Complaint Considered Resolved?

A complaint is considered resolved and closed under the following circumstances:

  • When the consumer is communicated by Consumer Care/the Grievance Officer, or another relevant person associated with Mytrikart, and provided with a solution to the complaint.

Disclaimer

This Grievance Redressal Mechanism is subject to change by Mytrikart at any time upon posting the revised Mechanism on the Mytrikart Platform.

For more information, please visit our Terms of Use.