We appreciate your trust in us and understand the significance of secure transactions and information privacy. This Privacy Policy outlines how Mytrikart Internet Private Limited and its affiliates (referred to collectively as “Mytrikart, we, our, us”) collect, use, share, or otherwise handle your personal data through the Mytrikart website (www.mytrikart.com), its mobile application, and m-site (collectively termed as the “Platform”).
You can explore various sections of the Platform without sharing any personal information. However, please be aware that we do not provide any products or services outside India, and your personal data will primarily be stored and processed in India. By accessing this Platform, providing your information, or using our products/services, you agree to adhere to this Privacy Policy, the Terms of Use, and any applicable service/product terms, and agree to be governed by Indian laws, including those related to data protection and privacy. If you disagree with these terms, please do not use or access our Platform.
Collection of Your Information
When you interact with our Platform, we gather and retain information you provide over time. Once you share your personal data with us, you are no longer anonymous. We indicate which fields are mandatory and which are optional where applicable. You have the choice to withhold data by not using certain services, products, or features on the Platform.
We may track your purchasing behavior, preferences, and other information you choose to provide. This data helps us conduct internal research on user demographics, interests, and behavior to better serve and protect our users. This information is aggregated and analyzed and may include the URL you came from, the URL you visit next, your computer browser information, and your IP address.
We may collect personal information (such as email address, delivery address, name, phone number, credit/debit card details, and health-related information) when you create an account, make transactions, or participate in events or contests. While some sections of our Platform can be browsed without registration, activities like placing orders or accessing online content or services require registration. We use your contact details to send offers based on your previous orders and interests.
If you post messages on our forums, chat rooms, or other message areas, or leave feedback on the Platform or our social media accounts, or use features like voice commands or virtual try-and-buy, we collect that information. We keep this information to resolve disputes, provide customer support, troubleshoot issues, or for internal research and analysis, as permitted by law.
Correspondence you send us, such as emails or letters, or communications from others about your activities on the Platform, may be collected and stored in a file specific to you.
Use of Demographic/ Profile Data / Your Information
We use your personal data to process orders, deliver products and services, handle payments, and communicate with you about orders, products, services, and promotional offers. If we use your personal data for marketing purposes, you can opt out of such uses. We also use your personal data to assist sellers and business partners, enhance customer experience, resolve disputes, troubleshoot problems, ensure a safe service, collect payments, measure consumer interest, inform you about offers, customize your experience, report to regulatory authorities, detect and prevent fraud, and enforce our terms and conditions, as described at the time of information collection.
With your consent, we may access your SMS, instant messages, contacts, location, camera, photo gallery, and device information. We may also request your PAN, credit report, GST Number, government-issued ID, and Know-Your-Customer (KYC) details to assess eligibility for certain products and services, issue GST invoices, or enhance your Platform experience. Failure to provide consent may affect your access to these products/services.
To improve our offerings, we collect and analyze demographic and profile data about your activity on our Platform. We use your IP address to diagnose server issues and administer our Platform, and to gather broad demographic information.
Occasionally, we may ask you to participate in optional surveys conducted by us or third-party research agencies. These surveys may request personal data, contact information, demographic details, interests, household or lifestyle information, purchasing behavior, and other relevant information. Participation in such surveys is voluntary. We use this data to tailor your experience on our Platform and display content according to your preferences.
Cookies
We use “cookies” on certain pages of the Platform to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. They do not contain personal data. Some features are only available through cookies, which help us offer a more personalized experience and reduce the frequency of password entry. Most cookies are “session cookies,” which are deleted after a session. You can decline or delete cookies if your browser allows, though this may limit your use of certain features. Third-party cookies, such as those from Google Analytics, are also used for marketing and analytical purposes. For more information on Google’s use of your personal data, visit https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. You may also manage cookie settings through your browser, but disabling cookies may limit functionality.
Sharing of Personal Data
We may share personal data within the Mytrikart private limited and other affiliates, related companies and third parties, including credit Bureaus and Business partners ( such as upi platforms ) for purposes of providing profucts and services offered by them, such as personal loans offered by company ________________ through its lending partners, insurance, the deferred payment options _________________ throught its lending partners . These entities and affilates may share such informations with their affiliates, business partners and other third parties for the purpose of conducting the required checks , namely for the purpose of credit underwriting, providing you their products and services and may market to you as a result of such sharing unless you explicitly opt-out.
For products requiring a prescription, we process orders only upon confirmation of a valid prescription. If prescriptions are invalid, illegible, expired, or not uploaded, we may connect you with medical professionals or teleconsultants to rectify or issue a new prescription based on the information you provide. Prescription validation or issuance will occur only when necessary.
We may disclose your personal data to third parties, such as sellers and business partners, to fulfill orders, enhance your experience, collect payments, comply with legal obligations, conduct market research, enforce our Terms of Use, facilitate marketing, analyze data, and address fraudulent or illegal activities. Disclosure may occur in response to legal requests or to protect the rights and safety of users or the public.
In the event of a merger, acquisition, or business restructuring, we may share or sell your personal data to the acquiring entity, which will be required to follow this Privacy Policy.
Links to Other Sites
Our Platform may contain links to other websites or applications that may collect personal data. Mytrikart is not responsible for the privacy practices of these sites, and you should review their privacy policies before sharing any information.
Security Precautions
We implement physical, electronic, and procedural safeguards to protect your information. We use secure servers to access your account information and adhere to security guidelines to prevent unauthorized access. However, users should be aware of the inherent risks of data transmission over the internet, and we are not able to guarantee complete security. Users are responsible for protecting their login credentials.
Choice/Opt-Out
You can opt out of receiving non-essential communications by logging into the Notification Preference page on the Platform [https://www.mytrikart.com/communication-preferences/email] to unsubscribe.
Advertisements on Platform
We use third-party advertising companies to serve ads on our Platform. These companies may use information about your visits to this and other websites to provide personalized advertisements.
Children Information
Our Platform is only available to individuals who can legally form contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from children under 18. If you provide data of children under 18, you affirm you have the authority to do so and allow us to use the information per this Privacy Policy.
Data Retention
We retain your personal data in accordance with applicable laws and for no longer than necessary for its purpose. Data may be retained to prevent fraud, exercise legal rights, or defend against claims. We may also keep data in anonymized form for analysis and research.
Your Rights
We strive to ensure your personal data is accurate and up to date. You can access, correct, and update your personal data through the Platform. You may delete certain non-mandatory information via the Profile and Settings sections or contact us to assist with these requests.
You can withdraw your consent by contacting us with “for withdrawal of consent” in the subject line.
YOUR CONSENT
By using our Platform or providing your personal data, you consent to its collection, use, storage, and processing according to this Privacy Policy. If you provide data about others, you represent that you have the authority to do so and to permit us to use it as outlined in this Privacy Policy.
By providing your personal data on our Platform or partner platforms, you consent to us and our affiliates, partners, and third parties contacting you via SMS, instant messaging apps, calls, and/or email for purposes outlined in this Privacy Policy.
Changes to this Privacy Policy
Please review our Privacy Policy periodically for updates. We may revise this policy to reflect changes in our information practices and will notify you of significant changes by posting the updated date, placing a notice on our Platform, or sending an email when required by law.
Grievance Officer
In accordance with the Information Technology Act 2000, the Grievance Officer’s contact details are:
Grievance Officer:
Mytrikart International Pvt Ltd
69/1854/A1, SRM Road
Ernakulam North
Pin 682018 Kerala
Contact Numbers: +61478895259, +919847299416
Email: mytrikart@gmail.com
CUSTOMER CARE
For queries or concerns regarding the collection or use of your personal data , please contact us at privacy.grievance@mytrikart.com
You can reach our customer care team to address any of your queries or complaints related to product or services by following the link , selecting your order and choosing ” need help” option : ______________________
(https://www.mytrikart.com/helpcentre)