Privacy Policy

Mytrikart International Private Limited and its affiliates (“Mytrikart”) prioritize the security of your transactions and the privacy of your information. This Privacy Policy outlines how Mytrikart collects, uses, shares, and protects your personal data when you use the Mytrikart website (www.mytrikart.com), referred to as the “Platform.”

Applicability

This Privacy Policy applies to all sellers (“you” or “your”) who use the Platform to sell their products or services. By accessing this Platform, providing your information, or using any product or service offered, you expressly agree to the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms and conditions. You further acknowledge that your use of the Platform is governed by the laws of India, including those pertaining to data protection and privacy. If you do not agree to these terms, please refrain from using or accessing the Platform.

Information We Collect

We collect the following types of information from you:

Personal Information: This includes your name, email address, phone number, billing address, credit/debit card number and expiration date, and other payment instrument details. We collect this information when you set up an account with us, transact with us, or choose to post messages on our message boards or chat rooms.

Technical Information: We automatically track certain information about your behavior on our Platform, such as your IP address, browser information, and the URLs you visit. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users.

Cookies: We use cookies on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your memory storage device that assist us in providing our services. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.

Use of Demographic / Profile Data / Your Information

How We Use Your Information

We use your information for the following purposes:

To provide and improve our services: We use your information to provide you with the services you request, to customize your experience on the Platform, and to improve our product and service offerings.

To resolve disputes and troubleshoot problems: We use your information to resolve disputes, troubleshoot problems, and provide customer support.

To promote a safe service: We use your information to help promote a safe service by detecting and protecting against error, fraud, and other criminal activity.

To communicate with you: We may use your contact information to send you offers based on your previous orders and your interests. We may also send you newsletters and other promotional materials. You can opt-out of receiving these communications at any time.

To comply with legal obligations: We may disclose your information to comply with our legal obligations, to enforce our User Agreement, and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services

Sharing Your Information

We may share your information with the following third parties:

Our affiliates: We may share your information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

Third-party service providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and marketing companies. We have contracts with these third-party service providers requiring them to protect your information.

Governmental authorities: We may disclose your information to governmental authorities if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

Business transfers: We may share your information in connection with a merger, acquisition, or other business transfer.

Links to Other Sites

Our Platform may contain links to other websites. We are not responsible for the privacy practices or the content of those websites.

Security Precautions

We have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all our lists and newsletters, please visit unsubscribe.

Your Consent

By using the Platform or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and will alert you to significant changes by posting the date our Privacy Policy was last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

GRIEVANCE OFFICER

In accordance with the Information Technology Act 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer:
Mytrikart International Pvt Ltd
69/1854/A1, SRM Road
Ernakulam North
Pin 682018 Kerala
Contact Numbers: +61478895259, +919847299416
Email: privacy.grievance@mytrikart.com