Shipping

1. What are the shipping charges for orders on Mytrikart?

Shipping charges depend on the seller, product, and location. The breakdown is as follows:

• Free Shipping: Many products are eligible for free delivery, especially on orders above a certain value. Look for the “Free Delivery” tag on the product page.
• Standard Delivery Charges: Some products may include a nominal shipping fee based on factors like size, weight, and distance.
• Cash on Delivery (COD) Fee: COD orders may include a handling fee, displayed at checkout.
• Express Delivery Charges: For faster delivery options like Same-Day or Next-Day Delivery, additional charges apply and will be shown during checkout.

2. How can I check if Mytrikart delivers to my location?

You can confirm delivery availability in two ways:

• On the Product Page: Enter your pin code in the “Check Delivery Options” section.
• At Checkout: Delivery options will automatically display based on the entered address.

Certain remote or restricted areas may have limited delivery options.

3. What is the delivery timeline for Mytrikart orders?

Delivery timelines vary based on the seller, product, and location. Here are typical estimates:

• Standard Delivery:
• Metros: 2-5 business days.
• Tier-2 and Tier-3 Cities: 3-7 business days.
• Remote Locations: 5-10 business days.
• Express Delivery:
• Same-Day or Next-Day Delivery for eligible products.
• Availability depends on location and time of order placement.

Note: The expected delivery date is displayed during checkout. Sellers may occasionally deliver items earlier than expected.

4. How do I track my order?

You can track your order easily through:

• My Orders: Visit the “My Orders” section in your account and click on the order to view its status.
• Tracking Link: A tracking link will be sent via email/SMS once the seller ships the product.

Tracking Status Updates:

• Order Confirmed: Seller has received your order.
• Shipped: Your order is dispatched and en route to the delivery address.
• Out for Delivery: The product is with the courier agent for delivery.
• Delivered: The product has been successfully delivered.

5. Does Mytrikart deliver internationally?

Currently, Mytrikart delivers only within India. Plans to expand to international shipping are underway, and updates will be shared soon.

6. Can I change my delivery address after placing an order?

You can modify the delivery address before the order is shipped by:

1. Visiting the My Orders section.
2. Selecting the order and clicking on “Change Address.”

Restrictions:

• Address changes are not possible once the product has been shipped.
• In case of incorrect addresses, the product may be returned to the seller, and a refund will be processed.

7. What happens if I’m unavailable during delivery?

If you are not available to receive your package:

• The delivery agent will attempt up to three deliveries.
• You may receive a call or SMS from the courier to reschedule.
• If delivery fails, the product will be returned to the seller.

Refunds (if applicable) will be processed once the item reaches the seller.

8. Can I schedule or delay the delivery of my order?

Scheduling delivery depends on the courier partner and seller. Options include:

• Contacting the courier service once tracking details are shared.
• Using the “Reschedule Delivery” option provided by certain courier partners.

Mytrikart aims to introduce delivery scheduling as a feature soon.

9. What should I do if my package is delayed?

If your order is delayed:

• Check the updated tracking status under My Orders.
• Reach out to Mytrikart customer support for help.

Common reasons for delays include:

• Unexpected logistics or traffic issues.
• Natural calamities or bad weather.
• High-order volumes during sales or festive seasons.

If the delay exceeds the promised delivery date, you may be eligible for compensation or free shipping credits.

10. What should I do if my package is damaged or tampered with?

If your package appears damaged or tampered with:

1. Do not accept the package.
2. Take clear photos of the package as proof.
3. Report the issue via My Orders or contact Mytrikart support immediately.
4. Based on the situation, the seller may offer a replacement or refund.

For sealed items like electronics, ensure the original manufacturer’s packaging is intact.

11. Does Mytrikart offer same-day or next-day delivery?

Yes, Mytrikart offers express delivery options for select products in eligible locations. Availability will be shown during checkout based on:

• Your delivery pin code.
• Order placement time (e.g., before noon for Same-Day Delivery).
• Seller participation in express shipping programs.

Additional charges apply for these services.

12. How are large or bulky items delivered?

Large items like furniture or appliances require special handling:

• Sellers arrange delivery through specialized logistics partners.
• Delivery agents may assist with setup or installation if included in the product listing.
• Delivery times may be longer for bulky products due to extra handling requirements.

Check the product page for specific shipping details and timelines.

13. Can I combine multiple items into one shipment?

• If items are from the same seller, they may be shipped together.
• Items from different sellers will ship separately, each following the respective seller’s shipping policies.

Shipping costs (if any) will be calculated per seller.

14. Whom should I contact for shipping-related concerns?

For any shipping issues or inquiries, contact Mytrikart Customer Support:

• Email: support@mytrikart.com
• Phone: 1800-XXXX-XXX (9 AM – 9 PM)
• Live Chat: Accessible via the website and mobile app.

Provide your order ID and tracking number for faster assistance.